Business Excellence Manual Table of Contents
Chapter 1: Business Excellence
- Introduction
- Out With the Old
- In With the New
- No Magic Formulas
- Business Excellence Characteristics
- Leadership and Business Excellence
- Vision
- Corporate Culture
- Value Systems
- Loyalty and Family
- Summary
Chapter 2 - Change
- Introduction
- Before We Begin
- Develop the Vision
- Develop the Plan
- Identify Critical Technical Changes
- Understand How People Might React
- Change Leaders
- Be Prepared for Roadblocks
- Develop an Effective Marketing Plan
- Develop and Test the Initial Plan
- Adjust the Plan
- Create an Atmosphere for Success
- Putting it all Together
- Summary
Chapter 3 - Revenue and Gross Margin Improvement
- Introduction
- Reengineering for Growth/Revenue
- The Customer
- Customer Service
- A Comprehensive Approach to Improvement
- The Virtual Corporation
- Cost Management
- Summary
Chapter 4 - Efficiency and Effectiveness
- Introduction
- Office Efficiency
- Personal Efficiency
- Time Management
- Best Practices
- Bureaucracy Bashing
- Summary
Chapter 5 - Excellent Employees
- Introduction
- People Matter
- Give Before You Receive
- Doing Something Useful
- Empowerment and Risk Taking
- Excellent Atmosphere/Culture
- Excellent Managers
- Communicating with People
- Meetings
- Encouraging Personal Change
- Employee Loyalty and Self-Motivation
- The Learning Organization
- Teams and Teamwork
- True Incentives
- Open Book Management
- Avoiding Stress and Burnout
- Technology: The Good, the Bad and the Ugly
- Summary
Chapter 6 - Organizational Excellence
- Introduction
- Think Small and Act Small
- Downsizing with a Real Objective
- Autonomy and Entrepreneurship
- Keeping Things Simple
- Summary
Chapter 7 - Process Improvement
- Introduction
- The Big Picture
- Setting Project Objectives
- Laying the Proper Foundation
- Are You Ready to Change?
- Process Improvement - Detailed Overview
- Taking the First Steps
- Enterprise Process Improvement
- Summary
