Features for Microsoft Dynamics NAV Collections Management Solution

Product Features

The Collections Management Solution, designed by Solutions, helps users track and collect overdue accounts and manage the collection process more effectively than they could using any existing procedures. Specific benefits include:

An immediate reduction in Accounts Receivable balances.
Instant identification of overdue invoices.
Assignment of collection responsibility to named individuals within your firm.
Utilization of built-in Contact Manager to track and resolve each overdue invoice.
Collaboration and escalation so that multiple people can participate in the collections process if required.
Inclusion of a company's sales force to assist in the collections process (either full access or Read Only).
Comprehensive management oversight functions.

Key Features

Current Receivables Balance

Reduce current balance by 5% or possibly more.
Generate $5,000 cash flow per $1 million in revenue.

Long Term Receivables Balance

Maintain receivable balance at acceptable levels.

Customer Relationship Management

Align collection strategies with CRM objectives and strategies.
Maintain close relationship with customers while encouraging them to pay outstanding obligations sooner than they may have paid in the past.

Standard Trigger Points

System default Trigger Point.
Customer specific Trigger Point.
Payment Class Trigger Point.
High value invoice Trigger Point.

Other Trigger Point Options

Immediate transfer if invoice is partially paid.
Immediate transfer if invoice is declared as being in dispute.
Non-transfer if invoice below minimum value.
Transfer low-value invoices if aggregate value exceeds defined trigger point value.

Collection Representatives

Three-level hierarchy to facilitate management oversight.
Supports workgroups as well as individual Collections Representatives.
Salespeople can participate fully or assigned read-only access to collections files for their customers.

Exception List

Identical to contact manager to-do list.
Generate for individual Collections Representative or workgroup.
Lists all outstanding invoices.
Uses Next Contact Date to sort list and schedule calls.
Group contacts by customer to increase efficiency.
Group contacts by Collections Representative for management oversight.
Share list of other Collections Representatives if they are on vacation or sick.
Immediately transfer all responsibility from one Collections Representative to another (e.g. if they leave the company another person can pick up the contacts with minimum effort and maximum effect.